Acceptable Use Policy

Prohibited Use

You may not use Remii or any related services to:

• Send unlawful, harassing, threatening, abusive, defamatory, deceptive, or fraudulent communications.
• Place calls or send messages without legally required consent, including where applicable under the TCPA, TSR, CCPA/CPRA, GDPR, CASL, or applicable do-not-call regulations.
• Use AI-generated voices, caller identities, or messaging in a misleading, deceptive, or unlawful manner.
• Impersonate any individual, business, government agency, or other entity, or falsely imply affiliation, endorsement, or authorization.
• Conduct phishing, social engineering, malware distribution, credential harvesting, or unauthorized access attempts.
• Operate robocall campaigns, spam operations, lead-generation scams, fraudulent telemarketing, or high-volume nuisance communications.
• Use Remii for unlawful debt collection, predatory financial schemes, or deceptive marketing practices.
• Circumvent or interfere with platform safeguards, rate limits, abuse protections, monitoring systems, or security controls.
• Attempt to reverse engineer, probe, scan, or disrupt the Remii platform or related infrastructure.
• Use the platform in violation of export controls, sanctions laws, or other applicable regulations.
• Use Remii to generate, store, or transmit content that is unlawful, infringing, exploitative, hateful, or otherwise prohibited by applicable law.
• Deploy automated agents in a manner that creates material risk to individuals, public safety, or critical systems.

Telephony and Messaging Abuse

Telecommunications carriers, messaging providers, and Remii actively monitor for spam-like or abusive behavior, including elevated complaint rates, excessive call volumes, invalid consent practices, deceptive caller identification, or suspicious messaging patterns.

Remii reserves the right to suspend, restrict, or terminate accounts immediately where activity may:

• Violate this policy;
• Create legal or regulatory exposure;
• Harm carrier reputation or deliverability;
• Disrupt platform operations; or
• Present fraud, abuse, or security risks.

Compliance Responsibilities

You are solely responsible for ensuring that your use of Remii complies with all applicable laws, regulations, and industry requirements, including consent, recording disclosure, data privacy, and consumer protection obligations applicable in the jurisdictions where you operate.

Reporting Abuse

If you believe a Remii customer or account is violating this policy, please email abuse@remii.co.

Remii reviews abuse reports as quickly as possible and typically responds within one business day.